We help our clients to elevate their businesses by designing customised human-centered experiences. In-depth research and insights provide the basis to create a customer experience strategy, that centers around customer expectations and business needs.
This foundation allows us to think outside the box to imagine the experience your clients could and should have in the future. We then develop a clear strategy and roadmap towards a compelling and sustainable customer experience. This process enables us to harmonise business goals and customer motivations, behaviours and values.
We help our clients turn ideas into reality. By applying proven methods and tools we ensure the overall product experience meets – or better yet, exceeds – the consumer needs.
Our experience shows: We’re at our best when leading interdisciplinary teams while working closely with our clients to move an idea from paper to product. Every step of the way from design to testing to frontend development we achieve the best possible outcome by assembling the ideal team of experienced professionals for each individual project.
We help our clients to go further than incremental optimisation by envisioning unique new products and services. Using a multi-disciplinary approach and applying a wide range of strategic tools and proven methods we enable organisations to take advantage of untapped market potential. Based on research, deep insights, trend analysis and forecasting we identify unmet needs to develop inspired product strategies and uncover opportunities for innovation and business modelling. In collaboration with our network of experts we then envision future product or service offerings and define corresponding business models, user experience and enabling technologies starting from scratch.
Innovation at neon always starts with looking at the bigger picture: Which impact do we want to have on people’s lives?
We believe knowledge is best shared and not kept to ourselves.
Through ongoing interaction and exchange with experts in various disciplines regarding our field, we continuously create know-how for our clients. And, whenever possible, we like to share that knowledge in training sessions in our office in Frankfurt or on site at our client’s location. Our training sessions are theory-based yet hands-on and include practical applications.
We apply a fast forward mode to swiftly come up with new products, re-imagine existing ones or solve problems unique to your business.
An introduction to the human-centred approach for creative problem solving with best practices for each step along the way.
Do you prefer your training custom made? We’ll create a structure that addresses your individual needs.
We offer three models of collaboration. Just contact us and together we will find the best fit for you and your business needs.
If you are growing fast and have on-going needs, this may suit you best. Incorporate us into your internal team structure and we’ll use our expertise to continuously meet your goals.
If you have a single mission to accomplish with a specific deadline to meet, starting with a project may work best for you.
Workshop & Training
Our workshops cover every aspect of our Design Method curated according to your individual needs: from ideation and customer experience development to service and product strategy, testing and design.