We analyze user expectations, business and IT requirements in order to define the core challenges. This is necessary to gain insights to establish a solution that meets the users’ needs.
Based on the findings we define the customer journey and develop our first ideas, visuals and clickdummies. Iterative testings of the prototypes help to identify the best possible solution.
The next stage is the development of wireframes and their translation into first design drafts. Based on this a design system is built and the UX design is specified.